"American cars have horrible quality!!"

[pauldun170]

http://www.autoblog.com/2009/02/03/f...ast-two-years/

[Destitute]

Because their vehicles actually have fewer problems, or just because Ford refused to pay to fix them?

[Papa_Complex]

Originally Posted by Destitute

Because their vehicles actually have fewer problems, or just because Ford refused to pay to fix them?

An excellent question by someone who apparently understands statistics. The real question would be if the number of warranty requests had gone down.

[Destitute]

Originally Posted by Papa_Complex

The real question would be if the number of warranty requests had gone down.

Normalized on a per-vehicle basis.

[Papa_Complex]

Originally Posted by Destitute

Normalized on a per-vehicle basis.

Which means precisely...... what?

[Destitute]

Originally Posted by Papa_Complex

Which means precisely...... what?

For example, 1 warranty request per 100 vehicles, or $100 in warranty cost per vehicle, etc.

If Ford sold half as many cars, and said their warranty claims on new cars decreased by 25%, that doesn't mean their quality is improving since the rate of warranty claims/vehicle is increasing.

[101lifts2]

Originally Posted by Destitute

Because their vehicles actually have fewer problems, or just because Ford refused to pay to fix them?

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.

The Japanese always have done this because their distributor bonuses are dependant on how much warranty dollars per vehicle they save. The Japanese motorcycling industry is a prime example of this (everything gets denied first unless its an obvious) as most have seen here with dealing with dealers. I think this has alot to do with why Japanese automakers tend to have lower warranty costs instead of just paying for anything that happens in the field.

[BobTheBiker]

Originally Posted by 101lifts2

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.

The Japanese always have done this because their distributor bonuses are dependant on how much warranty dollars per vehicle they save. The Japanese motorcycling industry is a prime example of this (everything gets denied first unless its an obvious) as most have seen here with dealing with dealers. I think this has alot to do with why Japanese automakers tend to have lower warranty costs instead of just paying for anything that happens in the field.

I wouldnt be surprised honestly. I would honestly like to see how many warranty repairs are being made by each company this year vs the previous year or the year before and a breakdown of that number into what kind of repairs are made. Thats simply the curiousity in me speaking, my analytical side that studies this sort of thing could care less really.

[Homeslice]

Originally Posted by 101lifts2

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.
.

A lot of this is not due to customer fraud, but because vehicles breaking down only a few miles after warranty and the manuf decides to cover it out of goodwill or because they want to shut that person up. Ford gave me an AWA (after warranty adjustment) for the ignitor in my distributor that burnt out, because it was only a few thou outside the warranty. Well that and the fact that I was an ex-employee and still knew people

[Quick281]

Well being that these reports are some a source such as Consumer reports, can't we justify that these are being reported as repairs never needed versus repairs they had to pay out of pocket for? I would these kinds of things would be highly visible if people were being turned away instead of quality controls improving.