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#1 |
Moto GP Star
Join Date: Mar 2008
Posts: 14,556
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Okay as some of you know, I had a problem with my forks while at the rally. A few weeks back I had a leaking fork seal and had Ron Ayers repair it under warranty and replace the springs to better match my fat ass. It seems that the "mechanic" doing the job neglected to set the lock nut that connects the rod to the cap and my left fork fell apart while I was riding at the Gap. I went to Wheeler's and Ken fixed me right up. No problem.
So... when I got home after the rally, I went into Ron Ayers and told the service manager what had happened. I showed him a copy of my receipt and believe it or not, I calmly discussed the situation with him. Heck, I didn't even get irate when I asked the "mechanic" what he thought happened and he excused his faulty work by stating that, "Your bike is a piece of shit, you should get rid of it and buy a new one". The service manager called Ken and got some info from him, took my number and said he would get back to me. A couple days later true to his word Bill (service manager) calls me and tells me that he has a check for me to cover Wheeler's bill. So I get on my "piece of shit" bike and ride over there to pick it up... Here's the really fun part. Bill explains to me that it has been decided that Ron Ayers will no longer do business with me in any capacity. Period. So basically, because they fucked up and potentially risked my life with inept service, they will no longer have me as a customer. Now that is the very definition of adding insult to injury... |
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#2 |
Moto GP Star
Join Date: Feb 2008
Posts: 12,156
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That's fucked up. I'll spread the word to everyone one I know.
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#3 |
Follower
Join Date: Nov 2008
Posts: 5,549
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How many times have you been in there?
How many times have you had problems? Sounds to me like there is more to the story than posted. ![]() |
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#4 |
WERA White Plate
Join Date: Nov 2008
Posts: 1,059
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I guess they'd rather have customers that don't expect them to be accountable for their work.
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#5 |
Where to next?
Join Date: Nov 2008
Location: OK to the C
Moto: TL1000R, Hayabusa, R1150RT
Posts: 1,333
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Wow. Amazing. I had a similar experience with a dealer in Flagstaff, Arizona last year where they didn't tighten down two of the four front axle bolts on my Busa when stopped in for tires mid-trip, and I lost one bolt in each fork.
I wrote them a calm letter explaining the situation after I got back. Not only did the manager of the dealership refund me the labor fee I paid and write me a letter where he explained to his employees that this type of workmanship was unacceptable, he also stated that they had put new measures in place to ensure it doesn't happen again, apologized, and invited me back to the dealership to give them a chance to prove this was a fluke. All dealers are different. Sucks that you had such a bad experience. :/
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#6 | |
Like Gixxxxer But Not
Join Date: Jul 2008
Location: Dirty Jersey
Moto: 2008 ZX6R
Posts: 4,891
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Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business
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[FRSH] Candy Plasma Blue |
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#7 | |
Like Gixxxxer But Not
Join Date: Jul 2008
Location: Dirty Jersey
Moto: 2008 ZX6R
Posts: 4,891
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Some people are Fucked in the head
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[FRSH] Candy Plasma Blue |
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#8 | |
Moto GP Star
Join Date: Nov 2008
Posts: 11,022
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Tom |
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#9 | |
Follower
Join Date: Nov 2008
Posts: 5,549
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They should be held responsible, yes. To tell a customer to pound sand because they called you on a bad service job doesn't add up. Especially after they owned up (financially) to the mistake. |
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#10 |
Spiker bike
Join Date: Feb 2009
Location: KCK
Moto: KZ750
Posts: 1,629
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Shops like that don't need your business. Obviously they have plenty of work in these great economic times.
Ghosts of employment past. http://www.youtube.com/watch?v=MY7_7qVK9X8 http://www.biker-events.com/2008/02/...-yamaha-stock/ http://ago.mo.gov/newsreleases/2006/081006.htm |
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